Shipping & Returns

Free shipping on orders of $119.99 CAD or more after discounts. $10 shipping below the threshold. Taxes calculated at checkout.

Return Policy

Last Updated: October 11, 2026

At KROW, we are committed to providing high quality products and a premium customer experience. Please read our return policy carefully before making a purchase.

Preorders

Payment is collected when you preorder. We will notify you when your order ships. If there is no progress toward shipment for an extended period, we will cancel your preorder and issue a full refund. You can also cancel any time before shipment for a full refund, with no cancellation fees, using the form below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unused, and in original condition with all tags and packaging intact. Items that show any signs of wear, washing, damage, or alteration will not be accepted.

Inspection and Approval

All returned items are inspected upon arrival. If an item does not meet our return requirements, it will not be approved for a refund. KROW reserves the right to reject any return that does not comply with this policy.

Non Eligible Returns

We do not accept returns for items that have been worn, used, washed, or damaged after delivery. Items returned in such condition will be refused and will not be refunded.

Refunds

For returns after delivery, approved refunds will be issued to the original payment method. Returned items must pass inspection. Shipping costs are non refundable. Preorder cancellations before shipment receive a full refund with no cancellation fees.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect. KROW is not responsible for lost or damaged return shipments.

Exchanges

We do not guarantee exchanges due to limited inventory. If you would like a different item, we recommend placing a new order and returning the original item if eligible.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with clear photo evidence. We will review the issue and provide a resolution if applicable.

Refused Returns

Items that do not meet return conditions will not be refunded. Depending on the situation, the item may be returned to the customer at their expense or disposed of.

Order Cancellations

Preorders can be cancelled for a full refund at any time before shipment, with no cancellation fees. To request a cancellation, use the refund request form below. Orders that have shipped cannot be cancelled; the return policy above applies after delivery.

Contact

For all return inquiries, please contact:
Email: support@krowtm.com